Privacy Policy

1. Who this policy covers

This policy is issued by Pinevon, based in Bangladesh, for Anchor (the "Service"). It covers two kinds of people: the business owners and team members who have an Anchor account, and the end customers of those businesses who talk to a business's Anchor-powered chat widget. For the second group, the business you contacted is the one who controls that relationship — Anchor processes that chat data on the business's behalf, as described below.

2. What we collect

• Account data: email address and authentication credentials (handled by Supabase Auth — we never see or store your raw password).
• Business data you provide: business name, product catalog (names, prices, stock, photos, specs), orders, and quotations.
• Customer chat data: messages sent through a business's chat widget, and any contact details a customer voluntarily provides during that conversation.
• Usage data: which AI calls were made, their approximate cost, and request logs (method, path, status, latency, a request ID) — used for reliability and billing, not sold or shared beyond the sub-processors below.

3. How we use it

To provide the Service: authenticate you, store and retrieve your catalog/order data, generate grounded AI answers from that data, and run the automations you enable (e.g. low-stock detection). We do not use your business's or its customers' data to train AI models for other customers.

4. AI processing, specifically

When a customer asks a question in the chat widget, or a business owner asks the owner-AI a question, the relevant retrieved data (e.g. matching product records, or the specific order rows a query needs) is sent to the configured third-party AI provider to generate a response. That provider processes the request under its own API terms; Anchor does not send your entire catalog or order history on every request, only what a given query retrieves as relevant.

5. Who we share data with

We use the following sub-processors to run the Service. None of them are permitted to use your data for their own purposes.

We don't sell your data or your customers' data to third parties, and we don't share it for anyone else's advertising purposes.

6. Data retention and deletion

We retain your data for as long as your account is active. If you close your account, we delete your business's data within 30 days of account closure, except billing records, which we retain for up to 7 years where required by tax or accounting law.

7. Security

Every business's data is isolated by an authorization check the API runs before every query, keyed to the account making the request. The database tables also carry row-level security policies, but Anchor's own backend connects with a role that is not restricted by them, so that check is not what protects your data day to day — the API-layer check is. See the Security page for the technical detail. Uploaded files are validated before storage; secrets are never bundled into frontend code.

8. Your rights

You can access, correct, or export your business's data from your dashboard at any time, or by contacting us. If you're an end customer who chatted with a business's Anchor widget and want your conversation data removed, contact that business directly, or reach us and we'll route the request.

9. Cookies

The dashboard uses a small number of essential cookies to keep you signed in (issued by Supabase Auth). We don't use third-party advertising or tracking cookies.

10. Children's privacy

The Service is intended for business use and isn't directed at children. We don't knowingly collect data from children under 13 (or the relevant local minimum age).

11. Changes to this policy

We may update this policy as the Service evolves. We'll post the updated version here with a new effective date.

12. Contact

Questions about this policy, or a data request: privacy@pinevon.com