01
Getting started
The shortest path from sign-up to a customer answer.
Outcome: A working assistant on your site with your own products behind it.
Learning
Practical guides, one task at a time
Each guide has an outcome, a short list of steps and a link into the product. There are no videos, courses or certificates: only instructions that match what the product does.
Twelve guides
02
Preparing catalog data
Clean data is the biggest single lever on answer quality.
Outcome: A catalog file that imports without errors and answers well.
03
What Anchor can and cannot answer
Anchor answers from product records. Here is how to work with that boundary.
Outcome: Realistic expectations and a plan for questions outside the catalog.
04
Improving answer quality
A weekly loop that makes answers better.
Outcome: Fewer wrong or empty answers each week.
05
Managing uncertainty
When Anchor is not sure it says so; here is how to make that useful.
Outcome: Uncertain questions reach a person quickly.
06
Installing the widget
Copy one script tag and confirm it loaded.
Outcome: Widget visible and detected as installed.
07
Channel onboarding
Add channels one at a time, starting with the ones that need no approval.
Outcome: One extra channel receiving real messages.
08
Handling escalations
What to do when a customer needs a person.
Outcome: A short, reliable routine for human replies.
09
Managing quotes
From a chat request to an order, and following up the quiet ones.
Outcome: No quote left unanswered.
10
Maintaining stock
Accurate stock is what makes "is it available?" answers trustworthy.
Outcome: Stock counts you can rely on.
11
Reading analytics
What each number means and where it can mislead.
Outcome: Decisions based on numbers you understand.
12
Controlling AI usage and cost
See what the AI is doing and stay inside your plan.
Outcome: No surprise when the monthly AI limit arrives.