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What Anchor can and cannot answer
Anchor answers from product records. Here is how to work with that boundary.
Outcome: Realistic expectations and a plan for questions outside the catalog.
It can
- Price, stock, specifications and variants of your products.
- Whether one product is compatible with another, from rules you define.
- The status of the asking customer's own order or quote.
It cannot yet
- Answer from policy or FAQ documents (returns, delivery times, warranty). These go to your team.
- Take payments, book appointments or give regulated advice.
Working with it
If customers keep asking a policy question, put the answer in the relevant product descriptions or reply from Conversations. Anchor will not invent a policy it was not given.
Facts last checked 2026-09-26.
Next: Improving answer quality